There are no refunds issued once an order has been shipped. All sales are final.
All hardware including batteries, standard atomizers (2.0 ohms and higher) and chargers are covered by a 21 day warranty from the time you receive your order unless otherwise stated.
Low Resistance atomizers and any/all cartomizers (including clearomizers) ARE NOT covered by a 21 day warranty. However, you have a 24 hour time period from the time you receive these items to ensure they are not “dead on arrival”. Please check these products upon receipt. This warranty expires within the 24 hour time frame.
Drip Tips and cartridges are not covered under warranty and are non-refundable/non-returnable.
E-liquids sold on this site are non-refundable/non-returnable. Taste is subjective and varies based on the individual user.
EXCHANGE PARTS WILL NOT BE SENT OUT UNTIL THE ORIGNAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED.
Shipping fees are non-refundable.
Please take advantage of the affordable sampler packs that are available before making a large purchase on a flavor that you may not like.
If you have any issues with your order contact sales@vapeBIG.com or use the submit form on the contact page.