Shipping Info

Due to restrictions we are currently unable to ship products to residents in the following states:

Arkansas, Indiana, Pennsylvania, Utah, & West Virginia.

We apologize for the inconvenience.


Shipping Info For U.S. Customers

  • All orders ship via USPS or FedEx Home Delivery
  • Orders ship within 24 hours.
  • First class mail with tracking info available for a flat fee of $3.00.
  • Priority mail with tracking info available for a flat fee of $4.99.

Once your order has been placed you will receive a confirmation email with your payment/order details. A follow up email with tracking info will be sent to you when your order has been shipped. Due to shorter shipping times on Saturdays some orders placed on the weekends may not ship until the following Monday. Orders placed on holidays will ship out on the following business day.

Please add sales@vapeBIG.com to your contact list or check your spam/junk folder for order confirmation and follow up tracking info.

The USPS estimates the following transit times for the first class and priority mail shipping options:

  • First class: 2-5 business days
  • Priority Mail: 2-3 business days

*All orders require adult signature upon delivery*

Please note that these transit times are only estimates given by the USPS and are not guaranteed delivery times by either the US Postal service or vapeBIG  LLC.

Once an item has been shipped we ARE NOT responsible for your package.


Free Shipping on all orders over $40 within the U.S.

Orders over $40 ship FOR FREE via USPS 1st class mail with tracking info.
In order for your purchase to be eligible for free USPS first class shipping the items in your cart must have a subtotal of $40.00 or more. Any shipping fees or tax rates added are not applied to the subtotal of the order.

If you would like USPS Priority Mail Shipping or FedEx Home Delivery on orders over $40.00
select the preferred shipping option during checkout.
*additional shipping rates apply


International Shipping Information

International Shipping is only available to the following countries:

  • Australia
  • Canada
  • United Kingdom

Update 4/15/2013. Due to recent hikes on international shipping fees all international orders will be charged at a rate of $20 per order. Once an order has been processed and shipped any difference in actual shipping costs will be refunded back to you.

The U.S.P.S. estimates 6-10 business days for items to arrive but some orders may take up to 5 weeks. We ask that you please be patient during this time.

There is no tracking information provided at this time on orders shipped outside of the U.S.

Please Be Aware

You, the customer, Import the products sold on this site at YOUR OWN RISK!

Once the items have been shipped we are no longer responsible for them.

Please check the local laws in your country for the legal status of electronic cigarettes in your area.

We apologize for any inconvenience this may cause but due to the controversy surrounding e-cigs this must be taken into consideration.

Refunds will not be issued on orders that are not received!